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Frequently Asked Questions


Please let us know as far in advance as possible. If we cannot gain access to your home or office, or if we have no or less than 24 hours’ notice, we may be obliged to charge the full price. For cancellations between 24 and 48 hours’ notice, we may charge up to half of the fee. The reason for this is we are unable to re-assign the team on such short notice.

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